Customer Service
How to Order
Call, fax, or email us for the fastest service. All purchasing orders faxed or emailed must have the following information.
- Ship to: / Bill to information
- Telephone / Fax numbers
- Contact information
Shipping Policy
FOB shipping point Hauppauge, New York. Orders are shipped UPS ground unless requested otherwise. (Exceptions: Packages over 80 lbs may be shipped by common carrier.)
Returns: Non Defective Items
Standard items may be returned within 15 days from the date of invoice. A return authorization number must be issued from Thread Check prior to return and items must be returned within 6 days from RA number issue. A 15% restocking charge is assessed on returns of standard product. Upon inspection, credit will be given on standard items returned in resalable (like new) condition and charges for freight out. Special items may not be returned.
Terms
Thread Check's accepted methods of payment
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CREDIT ACCOUNT – TERMS NET 30 DAYS
To set up a Thread Check, Inc. credit account, please fax a standard credit application sheet consisting of Ship to: / Bill to: information, 3 trade references, and bank information including a D&B number if available.
Please allow up to 5 days to establish an account.
Terms: Net 30 days from date of invoice (credit must be approved first)
Contact Us
By Phone
Feel free to call us at 1-800-767-7633 in the U.S. and Canada with any questions or comments. We're standing by from Monday – Friday 8:30 am – 5:30 pm Eastern Time to give you the help you need.
By Fax
Use our toll-free at 1-800-767-2034, to fax orders (World Wide: 1-631-231-1515) (24 Hour Fax: 1-631-231-1625).
By Mail
Thread Check, Inc.390 Oser Ave.
Hauppauge, NY 11788
USA
By Email
Services
Thread Check, Inc. offers calibration services through an ISO 9001 and ISO 17025 Accredited Metrology Facility. Standard turnaround time is 2-3 days on many items. Call for pricing.
All items unless noted are manufactured in the U.S.A
Thread Check, Inc. ships world wide.
All Thread Check, Inc. gages and precision measuring instruments are traceable to N.I.S.T
Thread Check, Inc. gages are inspected at 68º deg. F and 50% humidity.
Specials
Thread Check, Inc. does specials! If you do not see an item in our catalog, call our sales engineering staff for price and availability. Thread Check's engineering staff will assist in designing and manufacturing of special gaging products from concept to completion.
Thread Check Privacy Policy
Thread Check Inc. and TCI Industrial Supply Ltd.’s, privacy policy covers the collection and use of personal and company contact information that may be collected by Thread Check Inc. anytime you interact with us, such as when you visit our website, purchase Thread Check, Inc. and TCI Industrial Supply products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal and company information. Your privacy is a priority at Thread Check Inc., and we take this responsibility very seriously.
Why we collect personal and company information
We collect your personal and company information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal and company information helps us keep you posted on the latest product announcements, software updates, special offers, product upgrades, and events that you may be interested in.
What information do we collect?
There are a number of situations in which your personal and company information may help us to give you better level of customer service. For example, we may ask for your contact and company information when you are discussing a service issue on the phone with an associate, downloading a software trial, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal and company information relevant to the situation, such as your name, shipping address, phone/fax numbers, email address, contact preferences, credit card information, and information about your company’s requirements.
When we disclose your information
Thread Check, Inc. and TCI Industrial Supply take your privacy very seriously. Be assured that we do not sell or rent your contact information to marketers or third parties. Your information is for our exclusive use to help us provide you with superior service. Your contact information is used exclusively by a Thread Check, Inc. authorized employee or exclusive distributor, and the information is strictly safeguarded in accordance with Thread Check, Inc.’s privacy policy. Our distributors are also obligated to protect your personal information in accordance with Thread Check’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, and provide us with feedback to improve our products and services.
At times we may be required by law or litigation to disclose your’ personal and company information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Thread Check, Inc. takes precautions — including technical, administrative, and physical measures — to safeguard your personal and company information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. To make sure your personal information is secured; we communicate these guidelines to all Thread Check employees and strictly enforce privacy safeguards within the company. All critical and confidential documents are electronically scanned and stored in a secured data environment. All critical paper documents are shredded in a secured and certified environment.
Privacy questions
If you do not want Thread Check, Inc. to keep you up to date with Thread Check news, software updates and the latest information on products and services contact us at info@threadcheck.com. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Thread Check, Inc. may update its privacy policy from time to time. If we change the privacy policy in a material way, we will post the updated privacy policy on our website.
Last updated May 20th, 2009 Rev1
